We try at all times to please our customers and want you to be happy with your purchases. If you are not satisfied with a product, please notify us within 14 days and return the goods to ANTA Scotland Ltd. Fearn, Tain, Ross-shire, IV20 1XW.
We’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order with a proof of purchase. Please allow up to 10 days for your refund to be processed.
Under Consumer Contract Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt of goods. This includes any delivery charges but excludes the products listed as exceptions below.
Items will be refunded or exchanged providing that you do not use the item; it is in the same condition as when you first bought it; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. We will not be held responsible for any goods damaged whilst being returned to us that have not been packaged by our dispatch team. We recommend that any items needing to be returned be done so in the original packaging to avoid such damage.
Unfortunately, post and package costs are non-refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we will cover all costs of postage and either refund or exchange the goods. Please send the parcel via a signed for service. Please return proof of postage. Please check carefully before returning an item.
Products we are unable to cancel, refund or exchange:Any products that have been personalised for you;Made to order or bespoke curtains., carpets, rugs and furniture;Vintage ANTA stoneware and textiles;Cut lengths of fabricPromotional vouchers